GEN Solution Library/Non violent communication

About the challenge

Most conflicts between individuals or groups arise from miscommunication about their human needs, due to coercive or manipulative language that aims to indue fear, guilt, shame, etc. These “violent” modes of communication, when used during a conflict, divert the attention of the participants away from clarifying their needs, feelings, their perceptions and their requests, thus perpetuating the conflict. Moralistic judgements, demands that threaten the listener with blame or punishment or denial “When someone shouts "F­ck you!", what they really mean is, "I am so in pain that I can't express my real needs and feelings." Caverly

Description

Non violent communication was developed by Marshall Rosenberg, and invites to practice empathy with ourselves and the others by focussing attention on four components ­ observation: an observation specific to time and context is recommended ­ the facts instead of an evaluation of meaning and significance feelings: emotions or sensations, free of thought and story ­ careful: “I feel I did not get a fair deal.” is not a feeling! needs: universal human needs, instead of particular strategies for meeting needs.

request: request for a specific action, free of demand, and negotiable, using clear, positive and concrete language. The three modes of applying NVC are self empathy, receiving empathically, and expressing honestly. Adopting non violent communication can become a way of living.

References Book: Nonviolent Communication: A Language of Life by Marshall Rosenbert Website: http://www.cnvc.org ­ The centre for non violent communication Link to website and pdf: The 4 part NVC process: http://www.nonviolentcommunication.com/aboutnvc/4partprocess.htm wiki on NVC: Submitted by Christina Stadlbauer ­ Still Consulting / Wind Harvest International

Areas of impact

• Social
  • Diversity & Cohesion
  • Trust & Communication

See also